Refund Policy
14-day money-back guarantee
If you're not happy with a paid PulseWatch plan (Starter or Professional), contact us within 14 days of your first payment and we'll issue a full refund — no questions asked.
How to request one
Email [email protected] from the address on your account, with your workspace/company name. Refunds are processed by Paddle.com Market Ltd, our payment provider and Merchant of Record for all purchases made through our checkout, back to your original payment method — typically within 5–10 business days.
After 14 days
Beyond the 14-day window, subscriptions can be cancelled at any time (from Settings > Billing in the app, or the link in your Paddle receipt email) to stop future renewals, but we don't provide partial or prorated refunds for the current billing period.
Contact
Questions about billing or refunds: [email protected].
See also our Terms of Service and Privacy Policy.